Bank of America Launches Innovative GenAI Assistant to Transform Global Payment Solutions
Bank of America has taken a significant step forward in enhancing client service with the launch of its innovative AI assistant, Ask Global Payments Solutions (AskGPS). Designed specifically for sophisticated institutional users, this state-of-the-art tool promises to revolutionize how employees navigate complex queries, ensuring that clients receive the clarity and support they need in real time.
Transforming Institutional Knowledge
With a global client base of over 40,000 businesses, AskGPS is built on extensive in-house knowledge. The system has been meticulously trained on more than 3,200 internal documents, encompassing product guides, term sheets, and frequently asked questions. This rich foundational content empowers the AI to provide precise and timely responses.
Mark Monaco, head of GPS at Bank of America, emphasizes the impactful nature of this technology: “AskGPS turns institutional knowledge into real-time intelligence. It’s more than just a search tool—it’s a strategic engine, enabling our teams to respond swiftly and deliver the clarity clients expect in today’s fast-paced environment.”
Streamlining Complex Inquiries
In the past, tackling sophisticated inquiries could take an employee up to an hour, often requiring calls to specialists across various time zones. With AskGPS at their fingertips, employees can now resolve these queries almost instantly. This remarkable efficiency not only saves time but also enhances the overall quality of service.
Jarrett Bruhn, head of Data & AI for GPS at Bank of America, notes, “AskGPS is a bold leap forward in how we harness GenAI across the enterprise. By transforming static content into dynamic intelligence, we’re not only improving access—we’re redefining how our teams learn, respond, and lead with insight.”
Complementing Existing Technologies
AskGPS is an essential addition to the suite of existing AI tools offered by Bank of America’s GPS team. These tools include CashPro Chat, Forecasting, and Intelligent Receivables, all designed to enhance efficiency and client satisfaction.
Conclusion: A New Era of Client Engagement
As the landscape of banking continues to evolve, Bank of America is committed to leveraging technology that fosters deeper connections with clients. This innovative approach not only streamlines operations but also enriches the overall service experience.
Are you ready to experience more intuitive and informed financial interactions? Discover how the power of AI can elevate your business with Bank of America’s cutting-edge solutions. Embrace this new era of financial excellence with us today!
